How we work together
Three steps. No surprises. No long contracts.
We start with something free that you do on your own. Then there's a conversation, also free, where we look at it together. If it turns into work, it becomes one project, scoped together, and priced openly before anything begins.
The first two steps cost nothing, and there's nothing to sign to take them.
The path
What each step is, what it costs, and what it asks of you.
Same story every time: you bring what you already know about your situation, we look at it together, and you leave holding something finished.
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Step one
Virtual Compass
A short guided session you do alone, at your own pace. It asks the questions you'd ask yourself if you had a quiet hour, and it writes your answers back as a Discovery Card.
Free
What you get
A Discovery Card — where you are, what's actually in the way, and one step you can take. You can save it or print it. No email needed, no sign-up.
What it asks of you
A few minutes, unhurried, somewhere you won't be interrupted. Honest answers are the only requirement — nobody reads it but you.
Hands step two its starting point: your own words, already on paper. -
Step two
Discovery Sketch
Thirty minutes together, on the phone or by email if that suits you better. We take what the card pointed at and work it through until there's a route on the page.
Free
What you get
Your one-page Journey Map: a destination stated in your words, two waypoints between here and there, and the factors to keep an eye on along the way.
What it asks of you
Half an hour and your candour. You don't need your card with you — you don't need to have done anything since. Bring the question if that's all you have.
Hands step three its plan: the destination and waypoints are already agreed. -
Step three
Guided Journey
A thirty-day project, scoped together from the Journey Map. One page: what we're doing, who's doing it, in three phases — Listen Together, Learn Together, Win Together.
Paid — see how the fee works below
What you get
The one-page project plan itself, then the work it names: three phases, the measures we'll judge it by, and what I do versus what stays with your team.
What it asks of you
Someone on your side who can make decisions and give me access to what I need. Around thirty days of attention, not full-time — and a willingness to say when something isn't landing.
Ends with the outcome delivered, measured the way we said we'd measure it.
Each step picks up where the last one stopped. You won't be asked to re-explain your situation, re-tell your story, or repeat what you already told us — that's the whole point of doing it in this order.
You don't have to walk all three. Plenty of people stop after the card. Some stop after the conversation. That's fine — there's nothing owed either way. If you'd like the detail of each, the Compass page, the Discovery Sketch page and the Guided Journey page each say more.
How the fee works
What the paid work costs, in plain terms.
The Guided Journey is priced as a reasonable day rate for the work, plus a share of the measurable value created in the final phase — agreed between us before we start.
The day rate is for the time I actually spend: listening, learning your operation, and building alongside your people. The share is there because I'd rather be paid for what changes than for hours logged.
The outcome is named up front, in the Journey Map you already have. Before any work starts we write down one measure we both agree on — something real to your business that we can both see afterwards — and we write down how we'll agree it happened.
You'll be given the rate and the terms in the first conversation, not in a page buried under the offer. They're discussed rather than posted, because the right rate depends on the size of what we're taking on and how much of it is mine to carry.
Nothing is billed before the scope and the measure are agreed in writing.
What you're not committing to
A few things this isn't.
No retainer
One project, paid for what it is. There's no standing monthly charge and nothing renews quietly.
No long contract
The scope is thirty days. If it needs longer, that's a new conversation and a new scope, not a clause you discover later.
No obligation after the free conversation
The Compass card and the Discovery Sketch are free, complete in themselves, and yours to keep. You're not asked to go further.
If you take a step and decide it's enough, that's a good outcome — not a lost sale. You'll hear no follow-up campaign from me either.
Thirty minutes, free, and you leave with one page.
Call or write and we'll find a time. Tell me where things stand — or just bring the question. If it turns out the paid work isn't right for you, the half hour still stands and you still keep the map.
Free half hour, no charge, no obligation. The rate only comes into it if you decide the paid work is worth doing.